Company Akamai Technologies
Website www.akamai.com
Eligibility Bachelors Degree
Experience 0 - 2 yrs
Location Bangalore
Job Role Technical Solutions Engineer
JOB SUMMARY:
Comapny profile :
Akamai® is the leading cloud platform for helping enterprises provide secure, high-performing user experiences on any device, anywhere. At the core of the company’s solutions is the Akamai Intelligent Platform™ providing extensive reach, coupled with unmatched reliability, security, visibility and expertise. Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to securely leverage the cloud. To learn more about how Akamai is accelerating the pace of innovation in a hyperconnected world, please visit www.akamai.com and follow @Akamai on Twitter.
Responsibilities:
1. Clearly communicate with customers via telephone, email, and occasional face-to-face contact to ensure that you understand the issue and they understand the resolution
2. Work independently with our customers' technical teams on post-sales technical issues. The investigation of technical issues may involve complex data analysis from Akamai's distributed network and an in-depth examination of the interaction between Akamai and the customer's infrastructure
3. Work closely with cross-functional teams composed of Engineering, Operations, Sales, Professional Services, and Account Management representatives
4. Design and implement solutions to address a given customer issue after gathering & understanding customer requirements
5. Manage custom support of special high-profile network events
Candidate Profile:
1. Education: Bachelor's Degree in Computer Science/Engineering, Management Information Sciences (MIS), or relevant engineering/science fields.
2. Work Experience: 0-2 years
3. Detailed knowledge of how the Internet works (HTTP, DNS, Streaming, etc.)
4. Knowledge of common network protocols (TCP/IP, ICMP) and troubleshooting tools
5. Experience providing technical solutions & support to enterprise (Business-to-Business [B2B]) customers
or supporting large scale distributed systems in a B2B/B2C environment
6. Customer focus, acting with the customer in mind, anticipating future needs and dedicated to providing a superior support experience for the customer
7. Excellent verbal and written communication skills, with the ability to disseminate information in a clear and correct manner to business and technical audiences
8. Strong relationship building skills, with the ability to positively influence the actions of others, working as a team player
9. Great problem solving skills with the ability to resolve complex, highly technical issues, often under time pressure
10. Ability to manage multiple priorities, commitments and projects
11. Self-motivated, directed and passionate about what you do, striving for results constantly
Desired Qualifications:
1. Programming knowledge and experience (Perl/shell scripting or Java preferable)
2. Knowledge of web programming (HTML, JavaScript, ASP, JSP)
3. Familiarity with technologies like:
4. J2EE (using Tomcat and/or Websphere) or .NET architecture
5. Web Services (SOAP, XML)
6. Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc.)
7. Streaming (Flash, HTTP Live Streaming, etc.)
8. SQL and databases
9. Familiarity with Automated Call Distribution (ACD) and at least one CRM system such as Siebel, Remedy or Salesforce.com
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