JOB DESCRIPTION :
Any graduate degree or equivalent with a strong academic record
Previous experience in a customer service role on Voice / Email / Chat channels
Active user of Internet and online applications.
Demonstrated capacity for critical thinking and analysis.
Strong attention to detail.
Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Demonstrated proficiency with written English and with neutral English accent
Must be able to work on a flexible schedule (including weekend shift )
Technologically capable: have had experience troubleshooting personal electronic devices (e.g., personal computers, smart phones, tablets)
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
JOB SPECIFICATION :
Respond to customer inquiries and problem escalations
Provide phone support for data collection to enable Recovery of email account for end user.
Maintain a thorough understanding of process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
Interview Date: 15-sep to 21-sep
Timings : 10 AM to 3 pm
Location Hyderabad / Secunderabad
More details and Apply Here
Any graduate degree or equivalent with a strong academic record
Previous experience in a customer service role on Voice / Email / Chat channels
Active user of Internet and online applications.
Demonstrated capacity for critical thinking and analysis.
Strong attention to detail.
Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Demonstrated proficiency with written English and with neutral English accent
Must be able to work on a flexible schedule (including weekend shift )
Technologically capable: have had experience troubleshooting personal electronic devices (e.g., personal computers, smart phones, tablets)
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
JOB SPECIFICATION :
Respond to customer inquiries and problem escalations
Provide phone support for data collection to enable Recovery of email account for end user.
Maintain a thorough understanding of process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
Interview Date: 15-sep to 21-sep
Timings : 10 AM to 3 pm
Location Hyderabad / Secunderabad
More details and Apply Here
